By paying for a digital service, the user agrees to the terms of the offer, the service rules, the payment terms, and this refund policy.
1. What counts as a digital service
Premium, Boost, increased like limits, the ability to message without a mutual like, and additional profile visibility are digital services or access to service features. This is not a physical product.
2. When a refund is possible
Once a digital service is activated, a refund is possible only in the following cases:
- a technical error occurred that prevents the service from working;
- a duplicate charge was made for the same service;
- access was not granted due to the service's fault after successful payment.
3. When a refund is not issued
Refunds are not issued if the service was activated and the user simply changed their mind, did not get the desired result, or did not get a match, a reply, a meeting, or a relationship.
Refunds are also not issued if the user was blocked for violating the rules: fakes, scams, an underage profile, prostitution, spam, threats, insults, illegal content, or other actions that harm users or the service.
4. The service does not guarantee dating outcomes
Magic Date UA does not guarantee a match, a reply, a meeting, a relationship, or any outcome from Premium or Boost. Paid features grant access to the service's capabilities but do not influence other users' will.
5. How to submit a request
Write to magic2517vip@gmail.com or support on Telegram and provide your Telegram username or ID, the date and amount of payment, the name of the service, the order number or receipt, and a brief description of the issue.
6. Timeframe and method of refund
Requests are reviewed within a reasonable time after all necessary information is received. If a refund is approved, funds are returned using the same or another agreed method that is technically available to the service and the payment provider.